Refund policy

Refund and Return Policy

• Please consider all items final sale. We attempt to describe and photograph our products as accurately as possible. If you have questions or would like more information about any of our products before you place an order, please email us at mel.heartnotes@gmail.com with your inquiry. 
• Returns (if applicable). We will replace items if they are defective or damaged. If you receive a damaged or defective item, please send us an email with details and photos of the damaged/defective item within 5 days of receipt to mel.heartnotes@gmail.com. If required, damaged/defective items must be returned within 14 days. 
• If you are not happy with an item that you ordered, please email us with details and we will try to fix it to the best of our ability. Our customers matter to us and we want you to be satisfied with your purchases.